Frequently Asked Questions

Can I increase the quantity of just one of the items in the Party Kit?

Yes! Simply add your chosen Party Kit to your cart, then go to the shop section of the website and choose your additional item from the products there.

Can I individually purchase one or two things from a Party Kit?

Yes! Go to the shop section of the website and choose from the items there. If you are wanting a more completed look our Party Kit’s are definitely the way to go and with Essential and Ultimate Party Kits there is something to suit every budget!

Are any food items included in the Party Kit?

Your Hooray Day Party Kit doesn’t include any actual food, but it’s full of items to help you dress up even the most basic of party fare!  Don’t forget that your Prepare to Celebrate Guide is bursting with tips and tricks for putting on an impressive spread, even if all you’ve got time to do is duck to the supermarket!

Can I pay extra to have my items delivered via express post?

Because a number of our items are handmade to order, most of the (up to two weeks) lead time mentioned on our site is spent on production. This is why express delivery is not a standard option on our site. If your celebration is coming up really soon, please email us at hello@hoorayday.com.au and we’ll find a solution!

What if I have an odd number of guests at my party? Can I customise the size of my order?

We love to be flexible wherever we can, however our items generally come in multiples of 5 and 10. It’s always a good idea to have a few spare items to hand to cover you for those last minute drop ins!

What if I’m not fully satisfied with my purchase?

Your happiness is our top priority! If, for any reason, you are not fully satisfied with any of your items Hooray Day Party items, please get in touch with us straight away at hello@hoorayday.com.au and we’ll arrange for either a refund or replacement item to be delivered. Refunds are usually received within 3-5 business days, however may take longer depending on the financial institution.

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